Can you service the system we already have?
Usually, yes. We work across four major control lines, ABB Cylon, Siemens, Honeywell and Johnson Controls, and integrate on the open Tridium Niagara framework. Our team has also installed, programmed and serviced lines we do not represent.
Do you respond after hours?
Yes. We provide 24/7 emergency service on existing systems. To report a problem, use the Incident Report link at the top of any page.
Will our operators be trained on the system?
Yes. Owner training is part of closeout, along with graphics, trends and documentation of what was installed.
Can our team see the building remotely?
Yes. Neeve provides zero-trust, encrypted connectivity for monitoring and managing a building remotely, with no direct path from the open internet to your controllers.
How is your service agreement different?
Traditional agreements bill for calendar-based visits whether anything needs attention or not. Ours are analytics-driven: we use system data to find the specific points and equipment that need work, so you pay for resolved issues and uptime instead of routine truck rolls.