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Sound familiar?

What facility teams tell us before they call

None of these are unusual in a building that has been through a few contractors.

Where teams get stuck

  • Nuisance alarms that bury the ones that matter.
  • Zones that will not hold setpoint, and the same comfort call every week.
  • A front end that is hard to read, so problems get found by walking the building.
  • Service billed by the calendar, with the fault still there after the visit.
  • No current points list, sequence of operations or as-built to work from.

What we do about it

  • One operator view: NiagaraMods Reflow on a Tridium Niagara supervisory layer, with consistent equipment and point names.
  • Sequence corrections at the source, so the nuisance alarm goes away instead of being acknowledged.
  • Analytics-driven service: we chase real faults, not scheduled visits.
  • 24/7 emergency service on existing systems.
  • Documentation and owner training at closeout, so the knowledge stays with your team.
Day to day

What your team works with

The parts of a control system an operator touches every day.

Operator view

One view for every line

Graphics, trends and alarms in one NiagaraMods Reflow view, with naming agreed for your building.

Service

Diagnosed before the visit

Trends and alarms are reviewed remotely, so the technician arrives with a focused work plan.

Remote access

Secure from anywhere

Neeve gives your team encrypted, zero-trust access without exposing controllers to the open internet.

Record

Documentation that stays

Points lists, sequences and as-builts that match what is actually installed.

Analytics

A work list instead of an alarm list

With Environ analytics, each open fault carries a dollar figure built from the building’s own energy rates and equipment, and each repair gets a retest. A cost-ranked work list turns a thin engineering team into a focused one.

Availability. Cost impact on faults is available with Environ’s January 1, 2027 launch. Product availability is confirmed at quotation. See how Environ works →
Occupied buildings. We convert and upgrade systems in occupied buildings with staged cutovers, after-hours transfer windows and a written fallback at every step.
Central plant. For water-cooled chilled water plants we also deliver chiller plant optimization with Siemens Demand Flow, on your existing BACnet BAS. Chiller plant optimization →
Recent field fixes

The problems we get called for

Examples from recent service work.

Controllers

Failed-controller recovery

A locked-out panel rebuilt and restored.

Sequences

Heating and cooling at once

Sequence corrections that end simultaneous heating and cooling.

Sensors

Sensors in the wrong place

Misplaced sensors that were driving bad control, relocated.

Networks

MS/TP to BACnet/IP

Field trunks migrated from MS/TP to BACnet/IP.

Smart service agreements. Rather than billing for calendar-based check-ups, we use analytics to deliver directed, issue-driven service. How service works →
FAQ

Facility manager questions we hear most

Can you service the system we already have?

Usually, yes. We work across four major control lines, ABB Cylon, Siemens, Honeywell and Johnson Controls, and integrate on the open Tridium Niagara framework. Our team has also installed, programmed and serviced lines we do not represent.

Do you respond after hours?

Yes. We provide 24/7 emergency service on existing systems. To report a problem, use the Incident Report link at the top of any page.

Will our operators be trained on the system?

Yes. Owner training is part of closeout, along with graphics, trends and documentation of what was installed.

Can our team see the building remotely?

Yes. Neeve provides zero-trust, encrypted connectivity for monitoring and managing a building remotely, with no direct path from the open internet to your controllers.

How is your service agreement different?

Traditional agreements bill for calendar-based visits whether anything needs attention or not. Ours are analytics-driven: we use system data to find the specific points and equipment that need work, so you pay for resolved issues and uptime instead of routine truck rolls.

Chasing the same comfort call every week?

Tell us the system and the complaint, and we’ll tell you honestly what it needs. Call (720) 282-5099 or request a quote.

Get a quote